About Grievance Redressal:
The higher education system includes the resolution of service-related issues for faculty and staff, including retired employees, through an efficient grievance management system. This system ensures that students, faculty, and staff can resolve their issues without wasting time and money. A transparent and timely approach is being adopted to handle complaints and grievances in colleges and universities.
Key Points of Grievance Redressal System:
- Faculty and staff members, including retired employees, with a unique ID on the Education Portal can register complaints online through the portal or the Mobile App for grievances related to their service.
- Complaint registration number and status will be sent to the complainant via SMS.
- A nodal officer will be appointed to coordinate the complaint resolution process at the department and government level.
- This system requires faculty and staff to register complaints online rather than submitting them manually to the offices.
- Applicants will have online tracking facilities for their complaints, with the option to take a printout of the tracking details.
- It is mandatory for faculty and staff to register their grievances on the “Grievance Redressal Management System” before approaching the court.
Purpose:
- To resolve faculty and staff service-related issues through the “Grievance Redressal Management System”.
- To showcase the government's commitment to improving educational achievements and bring social awareness.
- To reduce time and cost by eliminating the need for physical visits to offices for resolution of grievances.
- To resolve service-related issues of retired employees within a specific time frame, ensuring they are encouraged to continue working and reducing departmental legal issues.